PANALBA

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

In the event of goods arriving damaged we will replace items on receipt of the damaged goods and not before. In the event of goods being faulty, we will replace goods or refund items on receipt of the faulty items. You must notify Panalba in writing (ie. letter, fax or email) of all damage or faults to goods no later than 5 days after their arrival. In all cases goods must be returned to Panalba to claim against UK postal services.

Cooling off period (UK and EU Customers Only)

You are entitled to a cooling off period of 7 working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period then all original packaging must be intact and you must pay all postage costs.

All refunds will be credited to the payment card used to make the order.